Question 1

What services does Connect Virtual offer?

Accepted Answer

Connect Virtual provides structured, results driven business support through four service tiers:
·         Connect Check: Strategic discovery session with a custom roadmap
·         Connect with Your Core: Foundational virtual support (admin, inbox, systems setup)
·         Connect & Grow: Growth focused delivery (project implementation, team coordination)
·         Connect Total: Comprehensive OBM level support, leadership, and oversight
We also offer specialist services including social media management, bookkeeping, and governance support for not-for-profits and associations.
Our mission is to create calm, clarity, and connection so you can focus on growing your business.

Question 2

How is working with Connect Virtual different to hiring an employee?

Accepted Answer

Our virtual model is flexible, scalable, and outcomes focused. You’ll receive high quality, professional support without the overheads of hiring in-house staff. No payroll, no equipment, no wasted hours - just exactly what you need, when you need it.

Question 3

What is an Online Business Manager (OBM), and how can they support me?

Accepted Answer

An OBM is like your business co-pilot - overseeing projects, managing systems, and ensuring the right things are happening at the right time. Through our Connect Total service, we offer OBM level support designed to help you lead without being stuck in the day-to-day.

Question 4

How do I know if I need a VA or an OBM?

Accepted Answer

If you’re buried in emails, admin, or repetitive tasks, a VA-style solution may be perfect. If you’re scaling, managing a team, or feel like you’ve outgrown your current systems, our higher tier services can provide strategic oversight and operational structure. The Connect Check discovery session will help clarify the right level of support.

Question 5

What kinds of clients do you work with?

Accepted Answer

We specialise in supporting:
·         Female-led service businesses ready to delegate and grow
·         Not-for-profits and associations, especially those needing governance support
·         Creative professionals and consultants seeking calm, structure, and strategic systems
Our services are tailored - not templated - so you get support that fits your goals and working style.

Question 6

How do you protect my information?

Accepted Answer

Confidentiality and professionalism are non-negotiable. We use secure systems, protect sensitive data, and operate under confidentiality agreements. You can trust us to treat your business like it’s our own.

Question 7

How is your pricing structured?

Accepted Answer

We use a value-based pricing model focused on outcomes, not just hours. Pricing depends on your needs and the service tier you choose:
·         Connect Check: Fixed price discovery session (that includes some fantastic bonuses just for you!)
·         Packages: Monthly support tailored to your goals (not time-tracked)
·         Project-based: Custom quotes available
We’ll provide clear, upfront pricing during your discovery call.

Question 8

How do I get started?

Accepted Answer

It’s very easy.  Start with The Connect Check. It’s a 1:1 discovery session where we’ll assess your current setup and map out next steps. You’ll leave with a customised roadmap, and we’ll credit the session back if you move into a package.
[Book your Connect Check now → LINK TO THE CALENDAR]

Question 9

Do you only work with Australian businesses?

Accepted Answer

We’re proudly based in Sydney, but we work with clients across Australia and globally. We adapt to different time zones and work styles while keeping our service grounded in clarity, calm, and connection.

Question 10

What makes Connect Virtual different?

Accepted Answer

We don’t sell hours - we deliver outcomes. We combine strategic insight with reliable support, so you always know what’s happening, why it matters, and what’s next. Whether you’re just starting to delegate or ready to scale, we meet you where you are - and help you get where you want to go.

Frequently Asked Questions.

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